IT Manager
Business oriented, Outcome focused and Passion driven
Skills

Management

  • People management, Salary reviews, Objectives definitions
  • Development plans and evolution matching business needs
  • Focus on Soft Skills development
  • Multi-cultural environment and management

 

Strategy, Steering, Projects and Customer relationship management

  • Strategic and team alignment; Focus on business objectives
  • Relationship transformation, Management of External partners
  • Industrialization of the production processes, KPI Creation, Production optimization
  • Crisis and Escalation Management; Capacity planning
  • Methodologies: ITIL processes (Change, Incident, Problem), DevOps, Agile (Scrum)

 

Technical

  • Infrastructure: Active Directory, DNS, DHCP, Exchange, Hyper-Converged
  • Network: WAN & MPLS, Dark fiber, SAN, Multi-site, WAN Optimization
  • Cloud: AWS, Azure, Google Cloud and VMware Cloud on AWS
  • Virtualization & Containers: VMware vSphere, Docker, Kubernetes, PKS
  • Others: NFS, Bash scripting, Python, Nginx, Apache, MariaDB
  • Languages: French (mother tongue), English (fluent)
Recent experiences
VMware
October 2008 to May 2020
Manager, Delivery France

Keywords: Management, KPI, Relationship, Leadership, Customer focus, Business outcome focus, Crisis management

  • Management of a team of 25 consultants and Senior consultants: people management, development plans, objectives definition, recruitment
  • Documentation: Targets, Performance Improvement Plan
  • Customer management: focus on business outcomes and organizational expectations, steering committees
  • Develop relationship with customer key stakeholders for Cloud, Infrastructure, Network & Mobility projects
  • KPI Definition and Creation of reporting tools to drive activity (Excel, PowerBI, etc.), Financial management
  • Partner management: relationship creation, business development, candidate pipeline increase, creation of services covering
VMware
September 2017 to October 2008
Team Leader, Consulting

Keywords: Management, People Development, Optimization

  • Management of a team of 9 consultants: people management, development plans with various profiles: Network, Infrastructure, Cloud and Mobility
  • Revenue management, Forecast, Quarter closing, Partner management: candidate pipeline increase
VMware
July 2014 to October 2018
Technical Account Manager (TAM) and Senior TAM

Keywords: Leadership, Mentoring, Conflict Management, Customer Centric, Solutions, Automation, Cloud, Network, Security

  • Creation of strategies for Cloud projects, aligned with business outcomes
  • Development of relations with top customer managers and executives, recommendations on KPI to attest the value created by the IT Department
  • Conflict and escalation management with and within customer organization
  • Increase the impact on the TAM team via Mentoring, sharing, …
  • Partnering with customer to have them take out the best of their VMware investments: vSphere Optimization, Cloud Infrastructure deployments
  • Sharing and customizing Best Practices with their environment: LAN security, Micro-Segmentation, Cloud Automation, Development of customer technical skills
Older experiences
Euriware Service Desk
March 2011 to June 2014
Storage and Virtualization Architect

Keywords:ITIL, RFP, Service Catalog, Delivery Management, Capacity planning, End to end Architecture

  • Design of new Storage and Virtualization infrastructure for AREVA Group
  • Contribute to new requests for proposal for contracts renewal
  • Definition of new applicable standards for infrastructures, internal processes to set up the « managed services », technical specifications
AREVA DSI Operations
December 2010 to December 2011
Virtualisation and Cloud Computing Project

Keywords: Multicultural environment, Production Optimization, Service Catalog

Optimization project using virtualization with 3 mains goals:

  • Assistance to the relocation project and simultaneous creation of the group private cloud spanning 3 datacenters in France, in Germany and in the USA
  • Definition of a new service catalog, partnering with AREVA’s outsourcer
  • Definition of new processes (technical and management) to shorten provisioning requests
Euriware Service Desk
Mars 2009 to February 2011
SAN and Virtualization Expert

Keywords: ITIL, Expertise, Storage, Virtualization, Redundancy

In a ITIL based service desk, manage and provide support and expertise for Storage and VMware based solutions:

  • Management of an infrastructure composed with 23 Storage Arrays, more than 800 virtual machines, 23 Clusters (130 vSphere hosts); incident & problem management, Automation & industrialization; Reporting
  • Design of new architectures, Sizing, Fault-Tolerance (RTO/RPO), Multi-site
Euriware Service Desk
October 2008 to March 2009
Technical Coordinator for Projects

Keywords: Project management, Relationship building, Infrastructure, Documentation

  • Responsible for coordinating the required actions launched by "infrastrutures" teams & "Project and development" teams of DCNS Group, to deploy "Windchill", a PLM used to design new ships
  • Writing of the "Infrastructure" documents related to the project, respecting the quality standard of the client
Euriware Service Desk
September 2004 to September 2006
UNIX System Engineer

Keywords: Production Management, Automation, Administration, Linux, UNIX, Security

  • Management & day to day operations of UNIX platforms: Linux, Digital UNIX and Solaris
  • Automation of operations: Installation, Management, Incident & batches management
Trainings
Certifications

Earned business oriented certifications: Certified for ITILv3 Foundation, for IT Management; Prince 2 Foundation, for Project Management

Earned technical certifications: VCP6-CMA & VCP-Cloud, for Cloud & Automation technologies; VCP-NV, for Network Virtualization; VCP-DCV, for Virtual Datacenter Design & Management

Professional trainings

2015: VMware Certified Professional – Cloud – VCP6-CMA earned
2015: VMware Certified Professional – Network Virtualization – VCP-NV earned
2013: VMware vSphere 5 Datacenter Design
2013: VMware vSphere 5 Install, Configure, Manage – VCP5-DCV certification earned
2013: VMware vCloud Director – VCP-Cloud Certification earned
2011: Prince 2 Foundation – Certification earned
2011: ITIL v3 Foundation – Certification earned
2011: VMware vSphere 4 Troubleshooting
2010: VMware vSphere 4 - Install, Configure & Manage

Degrees

2004: Master 1 & 2 in Computer (5 years) - Network and Systems
1999: High school Diploma (with Honours)

Skills