Ludovic Desfontaines (EN)

Keywords: Management, KPI, Relationship, Leadership, Customer focus, Business outcome focus, Crisis management

• Management of a team of 25 consultants and Senior consultants: people management, development plans, objectives definition, recruitment
• Documentation: Targets, Performance Improvement Plan
• Customer management: focus on business outcomes and organizational expectations, steering committees
• Develop relationship with customer key stakeholders for Cloud, Infrastructure, Network & Mobility projects
• KPI Definition and Creation of reporting tools to drive activity (Excel, PowerBI, etc.), Financial management
• Partner management: relationship creation, business development, candidate pipeline increase, creation of services covering

Keywords: Management, People Development, Optimization

• Management of a team of 9 consultants: people management, development plans with various profiles: Network, Infrastructure, Cloud and Mobility
• Revenue management, Forecast, Quarter closing, Partner management: candidate pipeline increase

Keywords: Leadership, Mentoring, Conflict Management, Customer Centric, Solutions, Automation, Cloud, Network, Security

• Creation of strategies for Cloud projects, aligned with business outcomes
• Development of relations with top customer managers and executives, recommendations on KPI to attest the value created by the IT Department
• Conflict and escalation management with and within customer organization
• Increase the impact on the TAM team via Mentoring, sharing, …
• Partnering with customer to have them take out the best of their VMware investments: vSphere Optimization, Cloud Infrastructure deployments
• Sharing and customizing Best Practices with their environment: LAN security, Micro-Segmentation, Cloud Automation, Development of customer technical skills

Keywords:ITIL, RFP, Service Catalog, Delivery Management, Capacity planning, End to end Architecture

• Design of new Storage and Virtualization infrastructure for AREVA Group
• Contribute to new requests for proposal for contracts renewal
• Definition of new applicable standards for infrastructures, internal processes to set up the « managed services », technical specifications

Keywords: Multicultural environment, Production Optimization, Service Catalog

Optimization project using virtualization with 3 mains goals:

• Assistance to the relocation project and simultaneous creation of the group private cloud spanning 3 datacenters in France, in Germany and in the USA
• Definition of a new service catalog, partnering with AREVA’s outsourcer
• Definition of new processes (technical and management) to shorten provisioning requests

Keywords: ITIL, Expertise, Storage, Virtualization, Redundancy

In a ITIL based service desk, manage and provide support and expertise for Storage and VMware based solutions:

• Management of an infrastructure composed with 23 Storage Arrays, more than 800 virtual machines, 23 Clusters (130 vSphere hosts); incident & problem management, Automation & industrialization; Reporting
• Design of new architectures, Sizing, Fault-Tolerance (RTO/RPO), Multi-site

Keywords: Project management, Relationship building, Infrastructure, Documentation

• Responsible for coordinating the required actions launched by "infrastrutures" teams & "Project and development" teams of DCNS Group, to deploy "Windchill", a PLM used to design new ships
• Writing of the "Infrastructure" documents related to the project, respecting the quality standard of the client

Keywords: Production Management, Automation, Administration, Linux, UNIX, Security

• Management & day to day operations of UNIX platforms: Linux, Digital UNIX and Solaris
• Automation of operations: Installation, Management, Incident & batches management

Earned business oriented certifications: Certified for ITILv3 Foundation, for IT Management; Prince 2 Foundation, for Project Management

Earned technical certifications: VCP6-CMA & VCP-Cloud, for Cloud & Automation technologies; VCP-NV, for Network Virtualization; VCP-DCV, for Virtual Datacenter Design & Management

2015: VMware Certified Professional – Cloud – VCP6-CMA earned
2015: VMware Certified Professional – Network Virtualization – VCP-NV earned
2013: VMware vSphere 5 Datacenter Design
2013: VMware vSphere 5 Install, Configure, Manage – VCP5-DCV certification earned
2013: VMware vCloud Director – VCP-Cloud Certification earned
2011: Prince 2 Foundation – Certification earned
2011: ITIL v3 Foundation – Certification earned
2011: VMware vSphere 4 Troubleshooting
2010: VMware vSphere 4 - Install, Configure & Manage

2004: Master 1 & 2 in Computer (5 years) - Network and Systems
1999: High school Diploma (with Honours)